terms-conditions
Terms & Conditions
1. About these Terms and Conditions
In these terms and conditions "we" and "us” means EasyEquipment Limited t/a Drais1817, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
2. Placing Your Order
2.1 To place an Order you must be 18 years of age or over.
2.2 You may place an Order by:
2.2.1 selecting the items you require on the Drais1817.com Web Site, adding to your basket and then submitting your order by completing the checkout process
2.3 We will not guarantee that orders placed in any way other than those listed above will be fulfilled.
2.4 When you place your Order, we will issue you with an Order Number. We will do this via the Drais1817.com website. Please note that such an Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.
2.5 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.6 If we accept your Order, we will notify you of our acceptance by issuing an Shipment Confirmation. We will send your Shipment Confirmation to you by e-mail provided you have indicated an e-mail address on your Order during the checkout process. If we cannot accept your Order we will attempt to contact you by email or telephone.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the Drais1817.com website. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.4 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.
2.9 ABOUT PRE-ORDERS
We offer a pre-order service on items where we expect a high demand. However, before placing a pre-order there are some thing you need to know:
• Placing a pre-order reserves the item for you and is legally classed as an offer to purchase.
• As soon as the pre-order item/s arrive into our warehouse we’ll contact you to confirm, check payments and arrange the delivery, using the address you gave when confirming the pre-order.
• When placing your pre-order a payment of 100% of the purchase price will be taken.
• On receipt of the full payment of the amount we can release your item and arrange for (free) delivery to the address given at the time of your pre order.
• The delivery times for each item will depend on release of each item from the manufacture, allowing for us to take into account any unforeseen delays in shipping, delivery to us or administration. We’ll keep you informed of any delays.
• With this in mind, whilst we can give an expected delivery date, we’re not able guarantee this. We’ll keep you informed as much as we can along the way.
• We will notify you immediately of course, and refund the pre-order payment if stock from our suppliers should become cancelled or limited within production.
3. Supply of Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation received by email after the checkout process.
4. Prices
4.1 The price for the Products will be the price indicated on your Invoice.
4.2 UK VAT is payable by you at the applicable rate as indicated on your Invoice.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.
5. Paying for Your Products
5.1 You may pay for your Products by any of the methods of payment as may be displayed on the payment section of the Drais1817.com website.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged immediately. We will not supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products and/or Services ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the United Kingdom.
5.4 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, send the documents by e-mail only where you have indicated an e-mail address on your Order.
6. Delivery of Your Products
6.1 Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, the Isle of Man or the Republic of Ireland.
6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order during the checkout process.
6.3 We will use our reasonable endeavours to supply your Products within 7 working days of the date of issue of your Order Confirmation. Estimated delivery times which are given at the time of placing an Order are only estimates and do not equate to guaranteed delivery times. If you have ordered several Products at one time, we may deliver each such Products on different days.
6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products and the Products shall be delivered accordingly.
6.5 Upon delivery of the Products to our courier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order.
6.6 For Next Working Day Delivery Orders must be placed before 1300 hours, Monday - Friday, for the parcel to be delivered on the following Working day (UK Mainland Only, Excludes Scottish Highlands) Anything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be dispatched the following working day.
7. Your Right to Return the Products or Cancel a Contract for Services and to Receive a Refund
7.1 We are unable to refund or exchange an item that has been personalised unless the product is faulty.
7.2 If you are not satisfied with any Product you have purchased from us, you may return the Product to us and obtain a refund of the price of the returned Product if you contact us within 28 Calendar Days of delivery of the Product. If you choose to return a product the transportation charges set out in paragraph 7.2 will apply.
7.3. You are liable for the costs of returning a Product.
7.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please email us at first. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges will be refunded.
7.5 If you have received the ordered a non-personalised product(s) and have simply changed your mind about purchasing them you may return the Product(s) to us for a refund, provided that you pay the transportation charges; and
7.5.1 You inform us of your decision to cancel the contract within 28 working days of delivery of the Product; and
7.5.2 The Product(s) are returned in their original condition and packaging; and
7.5.3 The Product(s) are returned in accordance with paragraph 7.7 below
7.5.4 The Product(s) are not personalised.
7.6 Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
7.7 Steps to Follow to Claim a Refund:
7.7.1 Please fill out the returns form include on the delivery note or visit our “returns” section online at www.drais1817.com to obtain a returns form.
7.7.2 Please return the product to: Drais1817, 66 Jersey Street, Manchester. M4 6JW. UK.
7.7.3 Before returning any Product(s) to Drais1817 please check that you have:
7.7.3.1 Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.
7.7.3.2 Used all packaging that was originally supplied.
7.7.3.3 Sealed the packaging securely.
7.7.3.4 Obtained a valid RMA number from our returns department. Any items received without an RMA may be refused on delivery.
7.8 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
7.9 Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.7.
8. Warranty
8.1 All products carry a one year limited warranty against defects in materials and workmanship. We have a separate warranty structure for our Electric scooter range (please see point 16) We can only honour warranty claims if you can provide proof of purchase. You will bear the costs of telephone calls you make to us, and the return of an item for inspection.
8.2 Where a part is deemed to be faulty, Drais1817 will replace the part in question, only where we are unable to supply the part in question will we replace the entire scooter.
8.3 This warranty excludes issues caused by wear and tear, neglect or accident, theft and damage sustained in use.
8.4 If you are a consumer, the warranties referred to above are in addition and do not affect your statutory rights.
9. Our Liability
9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.
9.2 Save as set out at paragraph 11.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products except as expressly stated in the Contract.
9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. Products are not sold on a trial basis.
9.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
9.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
9.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
9.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
10. Contacting Drais1817
You can contact us: by telephone on0161 202 0012 between 10:00 and 17:00 Monday to Friday; by post at: Drais1817, 66 Jersey Street, Manchester. M4 6JW; or by e-mail at sales@drais1817.com. When contacting us you must quote your Order Number.
11. Data Protection
For more details on how we manage and store your data please see our privacy policy below.
12. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
13. Disagreements Governing Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently; please contact our customer services team and let us know if you have any complaints or comments. If you are not happy with the way we deal with any disagreement and your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform.
These terms and conditions are construed in accordance with the laws of England and Wales. If you want to take court proceedings you must do so within England or Wales, and the laws of England and Wales will apply.
14. General
14.1 Our failure to enforce any term of the Contract does not constitute a waiver of such term. Such failure shall in no way will affect our right later to enforce the strict terms of the contract.
14.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
15. Defined Terms
15.1 In these terms and conditions: "Accessory" means any ancillary Product such as a helmet or a strap; “Drais1817 website" means our web site for customers in the mainland United Kingdom, Northern Ireland and the Isle of Man, the web address of which is http://www.drais1817.com. "
16. Electric Scooter Warranty
16.1 We offer a separate warranty for electric scooters. You can see all the information here>
