Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Under our voluntary 30-day change-of-mind policy, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@drais1817.com. 

If your return is accepted, we’ll send you the returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@drais1817.com.


Customers pay return carriage for change-of-mind returns. This does not affect your statutory rights.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK statutory cancellation rights
For online purchases, you can tell us within 14 days of delivery that you wish to cancel, without giving a reason, then return the bike within a further 14 days. You may inspect it as you would in a shop. For a statutory cancellation, we refund the standard outbound delivery charge; any extra paid for a faster service is not refundable. These statutory rights are separate from our voluntary 30-day policy and take precedence over its conditions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days of receiving the returned bike. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@drais1817.com.